Refund policy

Here is the updated Returns Policy and FAQ with BeauWear branding and updated support contact details:

BeauWear Returns & FAQ

At BeauWear, we strive to provide high-quality products and exceptional customer service. Below is our Returns Policy and a Frequently Asked Questions (FAQ) section to assist you.

Returns Policy

Return Eligibility:

  • You may return items within 30 days of the purchase date.

  • To qualify for a return, items must be unused, in their original packaging, and with all tags attached.

  • Personalized or custom items are final sale and cannot be returned unless they are defective.

Return Process:

  • To initiate a return, please contact our customer service at support@beauwear.com with your order number and reason for the return.

  • After your return request is approved, you will receive a return authorization number and instructions for returning your item.

Shipping Costs:

  • Customers are responsible for return shipping costs unless the item is defective or an error occurred on our part. In such cases, we will provide a prepaid return label.

Refunds:

  • Once your return is received and inspected, we will process your refund. Please allow 5-7 business days for the refund to appear in your original payment method.

FAQ

1. How do I know if my order has been shipped?

Once your order is shipped, you will receive a confirmation email with tracking information. You can also check your order status by logging into your account on our website.

2. Can I exchange my collar for a different size or style?

Yes! You can exchange items for a different size or style within 30 days of purchase. Please follow the same process as returns to initiate an exchange.

3. What should I do if I receive a defective item?

If you receive a defective item, please contact us within 7 days of receiving your order. We will assess the issue and provide a solution, which may include a replacement or refund.

4. Are there any items that cannot be returned?

Yes, personalized or custom items are final sale and cannot be returned unless they are defective.

5. How long does it take to process a return?

Once we receive your returned item, it typically takes 5-7 business days to process your return and issue a refund.

6. Can I return items purchased on sale?

(Note: Complete the policy statement based on your preference, e.g., "Sale items are eligible for store credit only," or "All sale items are final sale.")

  • Items purchased on sale are eligible for return as long as they meet the return eligibility criteria.

Contact Us: If you have any further questions or need assistance, please reach out to our customer service team at support@chelseascharmcollar.com. We’re here to help!Thank you for choosing Chelsea's Charm Collars! We appreciate your business and look forward to serving you and your furry friends.